Operations Leader | Data Analyst | Project Manager | Compliance Contributor

A leader who turns data, people, and processes into systems that scale.

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About Me

I’m Sylvester Collins, a results-driven operations and analytics professional with 15+ years of experience improving performance, strengthening processes, and supporting large-scale initiatives across logistics, service environments, and compliance-focused industries.

I am not a leader who stays on the sidelines. I step into the work, identify gaps, and help build systems that make teams more effective. While I’m not building every initiative myself, I’ve been a key contributor to projects that delivered major impact, including increasing output to generate $1.5M in new annual revenue, reducing labor costs by 40%, and improving team productivity by 36%. My strength lies in taking strategic ideas and elevating them with data, clarity, and structured execution.

In my current role, I support compliance and operations by updating WSPs and CAT procedures, conducting issuer research, validating regulatory data, building workflows, and ensuring documentation stays accurate and audit ready. I collaborate closely with leadership to translate complex regulatory requirements into clear, repeatable processes that teams can confidently follow.

I am also advancing my technical foundation through my Master of Science in Data Analytics, where I am learning R and Python for school while strengthening my SQL, Excel, and BI skills. My long-term goal is to merge operations, analytics, and strategy into one leadership approach that drives smarter decision-making and scalable business growth.

I lead with clarity, accountability, and purpose. When people understand the “why,” and data strengthens the “how,” teams operate with confidence and businesses grow with intention, not guesswork.

What I Bring to the Table

Data-Driven Clarity

I simplify complex or messy data and turn it into insights leaders can act on.

SQL, Excel, and BI tools are core strengths, and I use them to drive real business decisions.

Operational Strategy

I identify inefficiencies, optimize workflows, and build systems that support sustainable growth.

People-First Leadership

I communicate clearly, build trust, and help individuals understand how their work contributes to the bigger picture.

System and Process Design

I help design SOPs, workflows, dashboards, and accountability structures that create consistency and reduce operational friction.

Cross-Functional Collaboration

I work across operations, compliance, analytics, finance, and customer experience to ensure alignment and momentum.

Results That Matter

My contributions have supported:

• $1.5M+ new annual revenue
• 40% labor cost reduction
• 85% turnover reduction
• 36% productivity increase
• 54% efficiency improvement in key workflows

Professional Identity

Analytical Operator

Transforms operational gaps into structured, measurable processes.

Data-Backed Problem Solver

Relies on SQL, Excel, dashboards, and validation to guide decisions.

People-Centered Leader

Leads with clarity, intention, accountability, and communication.

Systems Builder

Contributes to scalable workflows, SOPs, dashboards, and compliance structures.

Experience Overview

Operations & Performance Leadership

• Generated $1.5M+ in new annual revenue through throughput optimization
• Reduced labor costs by 40% using data-driven staffing strategies
• Increased productivity by 36% with structured accountability systems
• Reduced turnover by 85% by building a development-focused culture
• Built Excel dashboards that standardized KPI reporting across regions

Compliance & Regulatory Support

• Contributed to WSP updates, CAT procedure revisions, and compliance documentation
• Participated in issuer data projects for MRH CF, Arrived Homes, Phoenix Energy, Adamantium, and others
• Managed VisualPing alerts, Google Alerts dashboards, Box documentation, and issuer research
• Built workflows for pre-clearance, vendor due diligence, and training compliance
• Collaborated with CCO on attestation layout, formatting, and question structure
• Ensured documentation accuracy and audit readiness across compliance deliverables

Customer Experience & Service Operations

• Designed coaching systems that improved frontline performance by 50%
• Enhanced customer satisfaction through improved SOPs, service scripts, and training
• Strengthened cross-department collaboration to improve workflow execution

Project Management & Execution

• Led multi-site operational initiatives
• Created project trackers, documentation systems, and accountability frameworks
• Applying PMP methodology as part of ongoing certification

Technical Skill Stack

Data & Analytics Tools

• SQL (joins, cleaning, transformations, analytics functions, CTEs)
• Excel (dashboards, automation, Power Query, advanced formulas)
• R (learning for graduate coursework)
• Python (learning for graduate coursework)
• Power BI (dashboard development in progress)
• Tableau (basic familiarity)

Compliance & Operations Tools

• ComplySci
• Box
• VisualPing
• EDGAR
• Reporting and audit documentation tools

Core Competencies

• KPI creation
• Data validation and cleaning
• Forecasting and cost modeling
• Workforce analytics
• SOP and workflow design
• Process mapping and improvement
• Cross-functional collaboration

Key Achievements

• Increased annual revenue by more than $1.5 million
• Reduced labor costs by 40%
• Lowered turnover by 85%
• Improved productivity by 36%
• Enhanced workflow efficiency by 54%
• Supported high-impact compliance initiatives and issuer analyses
• Built data dashboards and tracking systems used across operations

Education & Certifications

• Master of Science in Data Analytics — Southern New Hampshire University (In progress)
• PMP Certification — Project Management Institute (In progress)
• Certified Life Coach — Leadership and Development

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Resume

Resume

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